Orthic Software End User Licence Agreement

Last updated 25 September 2026

This agreement is between you and Orthic Software ("Orthic", "we", "us"). It covers Orthic desktop software you install, including Label Bridge, AI Hotkey, any other Orthic desktop software we designate as covered by this agreement, and any updates we choose to provide for them (the "Software").

Please read this agreement before installing, activating, or buying the Software. You accept it by selecting an unchecked "I agree" box presented with access to this agreement during installation or activation, or by expressly accepting it at checkout. If you do not agree, do not install, buy, activate, or use the Software. Keep a copy for your records.

You must be at least 18 years old, or the age of majority where you live, to buy a licence. The Software is not directed at children.

1. Trial

You may use the Software free for a 14-day trial, as described on its product page. When the trial ends, some or all features stop working until you enter a valid licence key. Trial features and limits are part of the Software and may differ between products. The trial is provided so you can examine the Software with your own files and workflows before you buy.

2. Your licence

When you buy a licence, we grant you a personal, non-exclusive, non-transferable licence to install and use the edition you bought on computers that you own or that are issued to you for your own exclusive use. The licence is for one natural person, the person named on the licence key.

A purchase includes up to three activation attempts for that person and that licence. Each attempt is a time-sensitive activation key. During a key’s validity window the key may be used to activate installs, including uninstalling and reinstalling. After that window the key is deactivated for installation.

The named licensee may use the Software for personal or business purposes. It is not a site licence, team licence, or concurrent-user licence. Each other person who uses the Software needs their own licence. You may not share a key with employees, contractors, or household members. If we offer a separate team or site licence and you buy it, the product page for that purchase replaces the one-person limit for that licence only.

The Software is licensed, not sold. Your licence covers the version you bought and any updates we choose to release for that version. We do not promise future updates, and a new major version may be sold separately.

3. Licence keys

Your licence key is registered to your name and email address and is checked on your computer without contacting us. There is no licence server. We cannot remove a key from a computer that already has it. The key is not a second copy of the Software that you own. It is only proof of the personal licence in section 2.

Activation keys are time-sensitive. Use a key when you receive it. Once it expires, it is deactivated for installation: it will not activate a new PC or a reinstall. A copy that was already activated with that key may keep running. If a key will not activate, email support@orthicsoftware.com and we will issue another key toward your remaining activation attempts (up to three per licence).

Do not save a key for later and do not post it.

Keep the key private. Do not share, publish, post, sell, or give it to anyone else. A key used by anyone other than the named licensee is unlicensed. That person has no rights under this agreement. Using a key issued to someone else is prohibited and may infringe Orthic’s copyright.

If you share or publish a key, that key is forfeited and is deactivated for installation. Later versions of the Software may include a local blocklist and refuse a posted, refunded, or forfeited key. A blocklist in a later version is not remote revocation of a copy that never installs that version.

If the Software lets you disable or remove the key on that computer, that action applies only to that copy. After you confirm it, that copy is no longer activated. You may not be able to use the same key again. That does not turn the key off on other computers.

When this agreement ends, you forfeit the licence. You agree to uninstall the Software and to delete the Software, the key, and every copy. You agree not to use the key again. That duty applies even if the copy already on your computer still accepts the key. We cannot delete it for you.

Further use after a refund, a valid termination for breach, or another end of the licence is a breach of this agreement. We may refuse updates, new versions, and support. We may ship a later version that rejects that key. We may also seek remedies available under applicable law.

4. What you may not do

You may not, and may not let anyone else:

• copy the Software except to install it on computers covered by your licence, and for backups;
• sell, rent, lend, sublicense, share, publish, or distribute the Software or your licence key, or use a key issued to someone else;
• remove or get around the trial limits, licence checks, or edition limits, or create or use key generators;
• reverse engineer, decompile, or disassemble the Software, except to the extent applicable law permits that activity despite this restriction. Where the law permits, please first ask us for the information you need;
• use the Software for anything unlawful.

The Software is a general-purpose tool. It is not legal, medical, financial, compliance, or shipping-regulatory advice. Do not use it as the only check on any shipment, customs filing, contract, or public statement.

5. Ownership

Orthic keeps all rights in the Software that this agreement does not grant you. Orthic, Label Bridge, and AI Hotkey are trademarks of Orthic Software.

6. Third-party components and services

The Software includes open-source components, each under its own licence (see the notices that come with the Software). Where those licences give you more rights, they apply to those components.

Some features connect to services run by other companies that you choose and set up yourself: for example, the AI providers used by AI Hotkey, or a cloud folder watched by Label Bridge. Those services are covered by your own agreement with them. We are not responsible for them, their availability, their charges, their output, or what they do with the information you send them.

7. Your data and privacy

Label Bridge processes shipping labels on your own computer. AI Hotkey sends the text you select only to the AI service you configure. Our privacy policy explains what we collect and why. You are responsible for handling the personal data in your own labels, documents, or prompts lawfully, including your buyers’ names and addresses.

8. Payment, refunds, and exclusive remedy

If checkout identifies Stripe Managed Payments as the payment service, its designated merchant of record handles your transaction, payment, and applicable transaction taxes as shown at checkout and on your receipt. Your payment relationship with the merchant of record is governed by the terms presented at checkout. This agreement governs the licence to use the Software from Orthic Software. If checkout uses a different payment arrangement, the seller and applicable payment terms will be identified there.

Prices and applicable taxes are shown at checkout.

Refunds. If you want a refund, email support@orthicsoftware.com within 30 days of purchase. Purchase means the date of the charge, not the date you first install. We email the key after payment; delivery can take up to 24 hours. That delivery time does not extend the 30 days. We will refund the licence fee you paid, no questions asked, through Stripe by the original payment method where we can. You may also be able to request a refund from Link. A refund issued by us or by Stripe/Link is treated the same way under this agreement.

United Kingdom and European Economic Area consumers. Nothing in this agreement takes away a statutory cancellation or withdrawal right. Where the law permits that right to end when digital content is supplied during the withdrawal period, it ends only if you separately give the required prior express consent to immediate supply, acknowledge that you will lose that right when supply begins, and receive the required confirmation. Merely accepting this agreement, buying a licence, or receiving a key does not by itself waive that right. Our voluntary 30-day refund policy still applies.

A refund forfeits the licence. When a refund is issued, you agree that this agreement and your licence end automatically and that you forfeit all rights in the key, even if the Software on your computer still accepts it. You agree to immediately stop using the Software, uninstall it, and delete the Software, your licence key, and every copy in your possession or control. You agree not to enter that key again. We cannot delete the key from your computer for you.

Further use of the Software or the key after a refund is a breach of this agreement. We may seek remedies available under applicable law, refuse updates and support, and ship later versions that reject that key.

If you dispute a charge or receive a payment reversal, contact us so we can resolve the issue. Nothing in this agreement restricts your right to dispute an unauthorized or improper charge or exercise rights that cannot lawfully be limited. A completed refund ends the licence as described above; a payment dispute by itself does not establish a breach.

EXCLUSIVE REMEDY. SUBJECT TO SECTION 10 AND ANY RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE LIMITED, TO THE MAXIMUM EXTENT THE LAW ALLOWS, A REFUND OF THE AMOUNT YOU PAID FOR THE AFFECTED LICENCE IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A CLAIM ARISING OUT OF OR RELATING TO THE SOFTWARE, A LICENCE KEY, A PURCHASE, OR THIS AGREEMENT. THE PARTIES AGREE THAT THIS REMEDY AND THE LIABILITY LIMITS IN SECTION 10 APPLY EVEN IF THIS REMEDY IS HELD TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, TO THE EXTENT THE LAW ALLOWS.

9. No warranty

THE SOFTWARE IS LICENSED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT THE LAW ALLOWS, ORTHIC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT.

ORTHIC DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED; THAT LABELS WILL BE FOUND, CROPPED, STRAIGHTENED, BARCODE-CHECKED OR PRINTED CORRECTLY; THAT ANY CARRIER, MARKETPLACE OR POSTAL REQUIREMENT WILL BE MET; OR THAT AI-GENERATED TEXT WILL BE ACCURATE, APPROPRIATE, NON-INFRINGING OR FIT TO SEND. DESCRIPTIONS, SCREENSHOTS, EXAMPLES AND MARKETING ON OUR WEBSITE OR IN THE SOFTWARE ARE FOR ILLUSTRATION ONLY AND ARE NOT WARRANTIES.

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING EVERY LABEL BEFORE IT IS ATTACHED TO A SHIPMENT AND EVERY REWRITTEN PASSAGE BEFORE YOU USE OR SEND IT.

THE 14-DAY TRIAL IS PROVIDED SO YOU CAN EXAMINE THE SOFTWARE WITH YOUR OWN FILES AND WORKFLOWS. BY BUYING AFTER A TRIAL, OR BY USING THE SOFTWARE ON YOUR OWN FILES, YOU ACCEPT IT WITH THE FEATURES AND LIMITS YOU WERE ABLE TO OBSERVE.

THIRD-PARTY MODELS, APIS, CLOUD DRIVES, PRINTERS, OPERATING SYSTEMS AND PAYMENT PROVIDERS ARE OUTSIDE THIS LICENCE AND CARRY NO WARRANTY FROM ORTHIC.

10. Limitation of liability

SUBJECT TO THE EXCEPTIONS BELOW AND TO THE FULLEST EXTENT THE LAW ALLOWS, ORTHIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS, MARKETPLACE ACCOUNT STANDING, SHIPMENTS, POSTAGE, CUSTOMS COSTS, REPLACEMENT GOODS, OR THE COST OF SUBSTITUTE SOFTWARE, ARISING FROM THE SOFTWARE OR THIS AGREEMENT, EVEN IF ORTHIC WAS TOLD SUCH DAMAGES WERE POSSIBLE.

IF A COURT OR ARBITRATOR HOLDS THAT THE EXCLUSIVE REFUND REMEDY IN SECTION 8 DOES NOT APPLY TO A CLAIM, AND A LIMIT IS LAWFUL FOR THAT CLAIM, ORTHIC’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SOFTWARE OR THIS AGREEMENT IS LIMITED TO THE AMOUNT YOU PAID FOR THE AFFECTED LICENCE, OR US$10 IF YOU PAID NOTHING. THAT CAP IS CUMULATIVE FOR ALL CLAIMS TOGETHER, NOT PER INCIDENT.

THESE LIMITS APPLY TO CLAIMS IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, MISREPRESENTATION OR ANY OTHER THEORY.

SOME PLACES DO NOT ALLOW CERTAIN EXCLUSIONS. NOTHING IN SECTIONS 8 THROUGH 10 EXCLUDES OR LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE THAT LIMIT IS PROHIBITED, OR ANY OTHER LIABILITY OR CONSUMER REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

YOU ACKNOWLEDGE THAT THE PRICE OF THE SOFTWARE REFLECTS THESE LIMITS AND THAT ORTHIC WOULD NOT LICENSE IT ON THESE TERMS WITHOUT THEM.

11. Indemnity

To the extent the law allows, you will defend and indemnify Orthic Software against a third party's claim, and resulting reasonable costs and legal fees, to the extent caused by your unlawful use of the Software, your breach of this agreement, or content or personal data you provide, process, or distribute in violation of another person's rights or applicable law. This obligation does not apply to the extent a claim arises from Orthic's own conduct, a defect in the Software, or our breach of this agreement. We will promptly notify you of a claim when reasonably possible and cooperate in its defense. You may not agree to a settlement imposing an obligation on us without our consent. This section survives the end of the agreement.

12. Ending this agreement

This agreement lasts until it ends. You may end it at any time by uninstalling the Software and deleting your copies. It ends automatically if you break it or if your licence is refunded under section 8. When it ends you must stop using the Software and delete it and your licence key, even if the installed copy still accepts that key. Sections 5, 8 (as to exclusive remedy and post-refund obligations), 9, 10, 11, 13, 14 and 15 continue after it ends.

13. Export

You agree to follow United States export laws and not to use or export the Software where those laws forbid it. You represent that you are not on a United States denied-party list and will not use the Software in a comprehensively embargoed jurisdiction.

14. Law and disputes

This agreement is governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Federal Arbitration Act governs this section 14.

Informal notice. Before either of us files a claim, the complaining party must email the other a short description of the dispute, the relief sought, and (if you are the customer) the name and email on the licence. Email us at support@orthicsoftware.com. We will use the email on your order. Wait 30 days after that notice before filing, unless waiting would risk the loss of a time-limited right (for example an injunction against a posted key).

Individual arbitration. Except for the court carve-outs below, any dispute arising out of or relating to the Software, a licence key, a purchase, or this agreement will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules if you are a consumer, or its Commercial Arbitration Rules if you are not. The arbitration may be conducted by video, by phone, or on the papers. If a hearing is required, it will be in Paulding County, Georgia, or in the United States county where you live, at your choice. Judgment on the award may be entered in any court with jurisdiction.

What stays in court. Either of us may bring an individual claim in small-claims court if it qualifies. Orthic may go to the state or federal courts in Paulding County, Georgia (or another court with jurisdiction) to protect the Software, a licence key, or other intellectual property, including an injunction. You and Orthic also agree that those Paulding County courts may hear a request to compel arbitration, stay a case pending arbitration, or confirm or vacate an award.

Class and jury waiver. To the extent the law allows, you and Orthic waive any right to a jury trial. Arbitration must be individual only, and neither party may pursue class or representative arbitration. To the extent the law allows, court proceedings must also be individual, and each party waives participation in class or representative proceedings. If a court holds that the individual proceeding requirement cannot be enforced for a particular claim, that claim will proceed in court to the extent required by law, while any remaining arbitrable claims will be handled under this section.

Fees. Filing, administrative, and arbitrator fees follow the AAA rules that apply to the case. If you are a consumer and your claim is under US$10,000, we will reimburse the AAA consumer filing fee if the arbitrator does not decide that the claim was frivolous.

Opt out. You may opt out of arbitration (but not the rest of this agreement) by emailing support@orthicsoftware.com within 30 days of first accepting this agreement, with the subject “Arbitration opt-out,” your name, and the email on your order. If you opt out, disputes that are not subject to a court carve-out above will be heard in the state or federal courts in Paulding County, Georgia.

If you are a consumer and the law of your place of residence forbids part of this venue, governing-law, or arbitration clause, that law applies to the extent it is mandatory. This does not take away any rights you have as a consumer under the law of the country where you live.

15. General

This is the whole agreement between us about the Software. If a court finds part of it unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.

We may change this agreement for later versions or later purchases. A change does not alter the agreement that applied to a version you already licensed, except that we may update contact details and the privacy policy.

16. Contact

Orthic Software

support@orthicsoftware.com

https://orthicsoftware.com